Privacy Policy

Last updated: 14 January 2026

This Privacy Policy explains how personal data is collected and used when you visit and use the reloft.uk website.

Reloft is a trading style of Tim Johnson Consultants Ltd (“Reloft”, “we”, “us”). This website is used to help homeowners register their interest in arranging a free loft insulation survey.

1. What this website does

The reloft.uk website allows users to submit their details to request a free, no-obligation loft insulation survey.

When you submit your information, it is securely passed to the company responsible for contacting you, arranging the survey, and providing any related services.

2. Who uses your data

For enquiries submitted through this website:

• UK Energy Saving Network Ltd is the Data Controller.
This means UK Energy Saving Network Ltd decides why and how your personal data is used and is responsible for contacting you, arranging the survey, and providing any related services.

• Tim Johnson Consultants Ltd (trading as Reloft) acts as a Data Processor.
Reloft collects and transfers your data solely on behalf of UK Energy Saving Network Ltd and does not use your data for its own independent purposes.

3. What information we collect

When you complete a form on this website, we may collect:

• Your name

• Your telephone number

• Your email address

• Basic property information relevant to a loft insulation survey

We do not knowingly collect special category or sensitive personal data.

4. How your information is used

Your information is used only to:

• Allow UK Energy Saving Network Ltd to contact you

• Arrange a free loft insulation survey

• Provide information about related energy-saving services where appropriate

Reloft does not sell, reuse, or independently process your personal data.

5. Lawful basis for processing

Your personal data is processed on the basis of your consent.

By submitting your details via this website, you agree that UK Energy Saving Network Ltd may contact you by telephone, SMS and email regarding a free loft insulation survey and related energy-saving services.

You may withdraw your consent at any time.

6. How your data is shared

Your personal data is shared only with:

• UK Energy Saving Network Ltd

Your data is not shared with advertisers, unrelated third parties, or marketing networks.

7. How long your data is kept

We retain personal data for up to 12 months from the date it is collected, unless a longer retention period is required to complete a survey, provide a service, handle a complaint, or meet legal or regulatory obligations.

When personal data is no longer required, it is securely deleted or anonymised.

8. How we keep your data safe

Appropriate technical and organisational measures are in place to protect your personal data, including secure data transfer and restricted access.

While we take data security seriously, no online system can be guaranteed to be completely secure.

9. Your rights

Under UK data protection law, you have the right to:

• Access the personal data held about you

• Request correction of inaccurate data

• Request deletion of your data

• Withdraw consent at any time

• Object to certain processing activities

Requests relating to your data should be directed to UK Energy Saving Network Ltd, as the Data Controller.

10. How to contact us

Website operator / Data Processor
Tim Johnson Consultants Ltd (trading as Reloft)
Email: info@reloft.co.uk

Data Controller
UK Energy Saving Network Ltd
Email: info@ukesn.co.uk

11. Complaints

If you have concerns about how your data is handled, you have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

12. Changes to this policy

This Privacy Policy may be updated from time to time. Any changes will be published on this page with an updated revision date.

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